Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Material type:
TextLanguage: English Publication details: New York The Free Press ; London : Collier Macmillan cop. 1990Description: 226 p. 25 cmISBN: 0-02-935701-2Subject(s): Control de calidade | Empresa de servicios | Servicio ó cliente
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Préstamos | EGAP, Escola Galega de Administración Pública | A2.3.1/ZEI/del (Browse shelf (Opens below)) | Available | 8449 |
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A2.3.1
Bibliografía: p. 207-218
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