SCHONBERGER, Richard J. <br/><br/>
Building a chain of customers :  linking business functions to create the world class company 
Richard J. Schonberger 
 - London  Hutchinson Business Books  1990 
 - 349 p.  24 cm 
<br/><br/> E5.1 
<br/><br/><label>ISBN: </label>0-09-174599-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Clientela