TY  - BOOK
AU  - SCHONBERGER, Richard J.
TI  - Building a chain of customers: linking business functions to create the world class company
SN  - 0-09-174599-3
PY  - 1990///
CY  - London
PB  - Hutchinson Business Books
KW  - Management
KW  - Clientela
N1  - E5.1
ER  -