Biblioteca da Escola Galega de Administración Pública catalog

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	1.	Delivering quality service : balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry by ZEITHAML, Valarie A \| Parasuraman, A \| Berry, Leonard L. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: English Publication details: New York The Free Press ; London : Collier Macmillan cop. 1990Availability: Items available for loan: Call number: A2.3.1/ZEI/del (1). Add to cart (remove)
	2.	Más allá de la excelencia en el servicio : un plan para la acción Leonard L. Berry by Berry, Leonard L. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Language: Spanish Publication details: Bilbao Deusto D.L. 1995Availability: Items available for loan: Call number: A2.3.3/BER/mas (1). Add to cart (remove)