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| 001 | 000000005588 | ||
| 005 | 20211223161821.0 | ||
| 008 | d esp e b000 0 engbd | ||
| 020 | 0 | 0 | _a0-02-935701-2 |
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_aegap _bglg |
| 041 | 0 | 0 | _aeng |
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_aZEITHAML, Valarie A. _922685 |
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_aDelivering quality service _b: balancing customer perceptions and expectations _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry |
| 260 | 0 | 0 |
_aNew York _bThe Free Press ; London : Collier Macmillan _ccop. 1990 |
| 300 | 0 | 0 |
_a226 p. _c25 cm |
| 500 | _aA2.3.1 | ||
| 504 | 0 | 0 | _aBibliografía: p. 207-218 |
| 650 | 0 | 0 |
_aControl de calidade _9324 |
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_912709 _aEmpresa de servicios |
| 650 | 0 | 0 |
_93166 _aServicio ó cliente |
| 700 | 0 | 0 |
_aParasuraman, A. _922689 |
| 700 | 0 | 0 |
_921460 _aBerry, Leonard L. |
| 999 |
_c22732 _d22732 |
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